The Model Of Quality Management In Strengthening Islamic Higher Education
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Published:
Jun 12, 2023
Keywords:
Total Quality Management, Islamic Higher Education, Educational Institution
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Abstract
One path of continous improvement in education is by implementing total quality management, which can provide any educational institution with 3 set of practical tools for meeting and exceeding present and future customers needs, wants and expectation. This article is aimed to explore the modern concept about an education which is regarded as service industry. As service industry, educational institution should pay any attention and focus on customers’ needs, wants and expectations that is students themselves and their prospective jobs. In relevant with this, there should be specific model of management which can be implemented continuously, that is Toral Quality Management (TQM). This article is written is based on the library research. The finding shows as follows:, firstly, the implementation concept of TQM in higher education will be successful if it is supported by quality leadership; secondly, teamworks; thirdly, involving and empowering the employees at all levels of institution, such as; decision making and problem solving; fortly, there must be a strategic planning as the engine of quality improvement to guide the running of institution in realizing the customers satisfaction; lastly, there must be good and visoned management as the main factor of quality improvement process and forming an effective team work for quality.
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Azhar, I. (2023). The Model Of Quality Management In Strengthening Islamic Higher Education . Madinah: Jurnal Studi Islam, 10(1), 85-109. https://doi.org/10.58518/madinah.v10i1.1506
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References
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Becket, Nina and Rookes, Maureen. Evaluating Qualtiy Management in University Departments. Journal Quality Assurance in Education, Vol 14, No 2 (2006), 123-142, https://eric.ed.gov/?id=EJ801660.
Berry, L. Leonard and Parasuraman A. (1991). A Marketing Service. New York: The Free Press.
Bre1in, Harvey K., (1997). Focused Quality, managing the result, Terj. Edi Nugroho Jakarta: PT Pustaka Binaman Pressindo.
Dean, J.W., & Bowen, D.E., (1994). Management theory and total quality: Improving research and practice through theory development. Academy of Management Review, Vol. 19 No 3, 392–418, https://www.jstor.org/stable/258933.
Deming, W Edwards. (1982), Out of the Crisis, Cambridge: Cambridge University Press
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Gasperzs, Vincent. (2002). Total Quality Management, Edisi kedua. Jakarta: Penerbit PT. Gramedia Pustaka Utama.
Hardjosoedarmo, Soewarso. (2002). Total Quality Management, edisi revisi. Yogyakarta: Penerbit ANDI.
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Pfeffer, Naomi and Coote, Anna. (1991). Is Quality Good lbr You? London: Social Policy paper No. S, Institute of Public Policy Research.
Philip B Crosby. (1984). Quality Without Tears, Singapore: McGraw-Hill.
Pidarta, Made. (1990) Perencanaan Pendidikan Partisipatori dengan pendekatan sistem. Jakarta: Penerbit Rineka Cipta.
Pidarta, Made. (1990). Perencanaan Pendidikan Partisipatori dengan pendekatan sistem. Jakarta: Penerbit Rineka Cipta
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Reed, R., Lemark, D.J., & Mero, N.P. “Total quality management and sustainable competitive advantage”, Journal of Quality Management, Vol. 5 Issu 1 (spring 2000), 5–26, https://www.sciencedirect.com/science/article/abs/pii/S1084856800000109.
Rosa, M.J & Amaral, A. (2007). ‘A self-assessment of higher education institutions from the perspective of the TQM excellence model”. In D. F. Westerheijen, B. Stensaker, & M. J. Rosa Eds.), Quality Assurance in Higher Education: Trends in Regulation, Translation and Transformation (Volume 20, Number III, 81-207.
Sallis, Edward. (1993). Total Quality Management In Education. London: Kogan Page.
Senge, Peter. at. al. (2000). Schools lihat learn, A lilin discipline resource. London: Nicholas Brealey.
Seyfarth, John T. (1991). Personnel Management for effective Schools. Boston, London, Toronto, Sydney, Tokyo, Singapore: Allyn and Bacon.
Siagian, Sondang P. (1998). Manajemen Strategik, Cet. kedua. Jakarta: Bumi Aksara.
Steingrad, D.S., & Fitzgibbons, D.E. (1993). A postmodern deconstruction of total quality management. Journal of Organization Change Management, Vol 6 Issue 5 (May 1993) 27–42, https://www.emerald.com/insight/content/doi/10.1108/EUM0000000001210/full/html
Stensaker, B. & Rosa, M.J Eds.), Quality Assurance in Higher Education: Trends in Regulation, Translation and Transformation (Volume 20, Number III1 (2007), 81-207.
Tampubolon, Daulat P. (2001). Pendidikan tinggi Bermutu. Jakarta: Penerbit PT. Gramedia Pustaka Utama.
Tjiptono, Fandy. (1999). Aplikasi TQM dalam Manajemen Pendidikan tinggi, Manajemen Usahawan Indonesia 11 (27) 7-13.
Tjiptono, Fandy. Dan Diana, Anastasia. (2001). Total Quality Management, Edisi revisi. Yogyakarta: Penerbit Andi.
Wahyoetomo. (1994). Menuju Manajemen pendidikan tinggi yang Efesien. Malang: Universitas Merdeka.
Wani, Iftikhaar Ahmad and Mehraj, Hakim Khalid. (2014). Total Quality Management in Education: An Analysis”, International Journal of Humanities and Social Science Invention, Volume 3, Issue 68, 2319– 7722, http://www.ijhssi.org/papers/v3(6)/Version-4/N0364071078.pdf.
Watson, J.G., & Korukonda, A.R.. (1995). The TQM jungle: A dialectical analysis”, International Journal of Quality & Reliability Management, Vol. 12 Issue 9, 100–109, https://www.emerald.com/insight/content/doi/10.1108/02656719510101213/full/html
Winn, Robert C. and Green, Robert S. (1998). Applying Total Quality Management to the Educational Process, Great Britain. Int. J. Engng Ed. Vol. 14, No. 1 (1998.), 24-29. https://www.ijee.ie/articles/Vol14-/ijee959.pdf
Yazid. (2001). Pemasaran Jasa, Konsep dan Implementasi. Yogyakarta: Penerbit Ekonosia.
Azhar, Imam. (2003). Penerapan Total Quality Management dalam Perguruan Tinggi. Tesis. Surabaya: Universitas Negeri Surabaya.
Azzahari, Azril. (2002). Reformasi Sistem Pendidikan Menuju Indonesia. Bandung: Pen. LPTK dan ISPI.
Becket, Nina and Rookes, Maureen. Evaluating Qualtiy Management in University Departments. Journal Quality Assurance in Education, Vol 14, No 2 (2006), 123-142, https://eric.ed.gov/?id=EJ801660.
Berry, L. Leonard and Parasuraman A. (1991). A Marketing Service. New York: The Free Press.
Bre1in, Harvey K., (1997). Focused Quality, managing the result, Terj. Edi Nugroho Jakarta: PT Pustaka Binaman Pressindo.
Dean, J.W., & Bowen, D.E., (1994). Management theory and total quality: Improving research and practice through theory development. Academy of Management Review, Vol. 19 No 3, 392–418, https://www.jstor.org/stable/258933.
Deming, W Edwards. (1982), Out of the Crisis, Cambridge: Cambridge University Press
Departemen Agama RI Direktorat Jenderal Kelembagaan Agama Islam, (2003). Memahami Paradigma Baru Pendidikan Nasional dalam Undang-undang Sistem Pendidikan Nasional, Jakarta: Departemen Agama
Farooq, M. S. Akhtar, S. Zia Ullah, R.A. Memon, (2007). Application Of Total Quality Management In Education. Journal of Quality and Technology Management’, Volume III, Issue I1, 87-97, https://files.eric.ed.gov/fulltext/ED506778.pdf
Fung, Peter K. (tanpa Tahun). Quality Philosophies Series Peter B. Crosby, Hong Kong Society for Quality, 6. https://www.hksq.org/The-Quality-Philosophy-of-Philip-Crosby.pdf
Gasperzs, Vincent. (2002). Total Quality Management, Edisi kedua. Jakarta: Penerbit PT. Gramedia Pustaka Utama.
Hardjosoedarmo, Soewarso. (2002). Total Quality Management, edisi revisi. Yogyakarta: Penerbit ANDI.
Harvey, Lee and Green, Diana. (1993). “Defining Quality”, Assessment & Evaluation in Higher Education, Volume 8, Number 1, 10 – 27, https://eclass.upatras.gr/modules/document/file.php/PN1589/Defining%20Quality%20Harvey%20and%20Green%20copy.pdf
Juran, Joseph M. and Godfrey, A. Blanton, (1998) Juran’s Handbook of quality. Fifth Edition. New york, Sidney, Toronto: McGraw-Hill.
Kotler, Philip and Karen A. Fox. (1995). Strategic Marketing in the educational institution, Second edition. New Jersey: Prentice Hall.
Kotler, Philip. (1994). Manajemen Pemasaran, Analisis, Perencanaan, Implementasi dan Pengendalian, edisi Indonesia, Jakarta: Salemba Empat.
Lewis, KS. dan Smith, D.H. (1994). Total Quality in High Education. Delray Beach Florida: St. Luice Press.
Parasuraman, A et. al. (1991). A Conceptual Model of Service Quality and Its Implication for liiture Research, Journal of Marketing 1 (2) 44.
Pawitra, T. (1993). Kepuasan Pelanggan sebagai keunggulan Daya Saing. Journal of Marketing 1 (1) 135.
Peters, Tom and Austin, Nancy. (1986). A Passion for Excellence, Fontana Collins: Glasgow.
Pfeffer, Naomi and Coote, Anna. (1991). Is Quality Good lbr You? London: Social Policy paper No. S, Institute of Public Policy Research.
Philip B Crosby. (1984). Quality Without Tears, Singapore: McGraw-Hill.
Pidarta, Made. (1990) Perencanaan Pendidikan Partisipatori dengan pendekatan sistem. Jakarta: Penerbit Rineka Cipta.
Pidarta, Made. (1990). Perencanaan Pendidikan Partisipatori dengan pendekatan sistem. Jakarta: Penerbit Rineka Cipta
Pratasavitskaya, H., & Stensaker, B. (2010). Quality Management in Higher Education: Towards A Better Understanding of an Emerging Field. Quality In Higher Education,Volume 16 Number 1, 37-50. https://www.researchgate.net/publication/225083606
Ravindran, N and. Kamaravel R. Karpaga, (2016). Total Quality Management In Education: Prospects, Issues And Challenge. Journal of SIJ Education, Volume 4, Number 2, (March 16), 58 -65, https://shanlax.com/wp-content/uploads/SIJ_Education_V4_N2_011.pdf.
Reed, R., Lemark, D.J., & Mero, N.P. “Total quality management and sustainable competitive advantage”, Journal of Quality Management, Vol. 5 Issu 1 (spring 2000), 5–26, https://www.sciencedirect.com/science/article/abs/pii/S1084856800000109.
Rosa, M.J & Amaral, A. (2007). ‘A self-assessment of higher education institutions from the perspective of the TQM excellence model”. In D. F. Westerheijen, B. Stensaker, & M. J. Rosa Eds.), Quality Assurance in Higher Education: Trends in Regulation, Translation and Transformation (Volume 20, Number III, 81-207.
Sallis, Edward. (1993). Total Quality Management In Education. London: Kogan Page.
Senge, Peter. at. al. (2000). Schools lihat learn, A lilin discipline resource. London: Nicholas Brealey.
Seyfarth, John T. (1991). Personnel Management for effective Schools. Boston, London, Toronto, Sydney, Tokyo, Singapore: Allyn and Bacon.
Siagian, Sondang P. (1998). Manajemen Strategik, Cet. kedua. Jakarta: Bumi Aksara.
Steingrad, D.S., & Fitzgibbons, D.E. (1993). A postmodern deconstruction of total quality management. Journal of Organization Change Management, Vol 6 Issue 5 (May 1993) 27–42, https://www.emerald.com/insight/content/doi/10.1108/EUM0000000001210/full/html
Stensaker, B. & Rosa, M.J Eds.), Quality Assurance in Higher Education: Trends in Regulation, Translation and Transformation (Volume 20, Number III1 (2007), 81-207.
Tampubolon, Daulat P. (2001). Pendidikan tinggi Bermutu. Jakarta: Penerbit PT. Gramedia Pustaka Utama.
Tjiptono, Fandy. (1999). Aplikasi TQM dalam Manajemen Pendidikan tinggi, Manajemen Usahawan Indonesia 11 (27) 7-13.
Tjiptono, Fandy. Dan Diana, Anastasia. (2001). Total Quality Management, Edisi revisi. Yogyakarta: Penerbit Andi.
Wahyoetomo. (1994). Menuju Manajemen pendidikan tinggi yang Efesien. Malang: Universitas Merdeka.
Wani, Iftikhaar Ahmad and Mehraj, Hakim Khalid. (2014). Total Quality Management in Education: An Analysis”, International Journal of Humanities and Social Science Invention, Volume 3, Issue 68, 2319– 7722, http://www.ijhssi.org/papers/v3(6)/Version-4/N0364071078.pdf.
Watson, J.G., & Korukonda, A.R.. (1995). The TQM jungle: A dialectical analysis”, International Journal of Quality & Reliability Management, Vol. 12 Issue 9, 100–109, https://www.emerald.com/insight/content/doi/10.1108/02656719510101213/full/html
Winn, Robert C. and Green, Robert S. (1998). Applying Total Quality Management to the Educational Process, Great Britain. Int. J. Engng Ed. Vol. 14, No. 1 (1998.), 24-29. https://www.ijee.ie/articles/Vol14-/ijee959.pdf
Yazid. (2001). Pemasaran Jasa, Konsep dan Implementasi. Yogyakarta: Penerbit Ekonosia.