Zopim Chat Sebagai Bentuk Konvergensi Teknologi Digital Pelayanan Customer Service

Penulis

  • Mubarok Ahmadi Institut Agama Islam Tarbiyatut Tholabah Lamongan, Indonesia

Kata Kunci:

Digital Convergence, Zopim Chat, Customer Service

Abstrak

Digital convergence present in ministry along with the development of information and communication technology (ICT), with the use of technology tools of communication and information technology will be realized excellent service. One way is to utilize the chat facility capable memediasai between businesses and consumers, today's chat software has evolved from facebook messenger, whats up, yahoo Messeger and others. In order to realize excellent service to consumers should be selective in choosing a software company chat. Zopim chat either because the software is integrated with the company's website so that cases of fraud in the online world can be minimized.

Unduhan

Diterbitkan

2018-12-16

Terbitan

Vol 2 No 2 (2018): Alamtara: Jurnal Komunikasi dan Penyiaran Islam

Bagian

Articles

Lisensi

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Cara Mengutip

Ahmadi, M. (2018). Zopim Chat Sebagai Bentuk Konvergensi Teknologi Digital Pelayanan Customer Service. ALAMTARA, 2(2), 90-94. https://ejournal.iai-tabah.ac.id/alamtaraok/article/view/337