Zopim Chat Sebagai Bentuk Konvergensi Teknologi Digital Pelayanan Customer Service

Authors

  • Mubarok Ahmadi Institut Agama Islam Tarbiyatut Tholabah Lamongan, Indonesia

Keywords:

Digital Convergence, Zopim Chat, Customer Service

Abstract

Digital convergence present in ministry along with the development of information and communication technology (ICT), with the use of technology tools of communication and information technology will be realized excellent service. One way is to utilize the chat facility capable memediasai between businesses and consumers, today's chat software has evolved from facebook messenger, whats up, yahoo Messeger and others. In order to realize excellent service to consumers should be selective in choosing a software company chat. Zopim chat either because the software is integrated with the company's website so that cases of fraud in the online world can be minimized.

Downloads

Published

2018-12-16

Issue

Vol. 2 No. 2 (2018): Alamtara: Jurnal Komunikasi dan Penyiaran Islam

Section

Articles

License

Authors who publish with this journal agree to the following terms:

  1. Copyright on any article is retained by the author(s).
  2. The author grants the journal, right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work’s authorship and initial publication in this journal.
  3. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal’s published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
  4. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
  5. The article and any associated published material is distributed under the Creative Commons Attribution-ShareAlike 4.0 International License

How to Cite

Ahmadi, M. (2018). Zopim Chat Sebagai Bentuk Konvergensi Teknologi Digital Pelayanan Customer Service. Alamtara: Jurnal Komunikasi Dan Penyiaran Islam, 2(2), 90-94. https://ejournal.iai-tabah.ac.id/alamtaraok/article/view/337